The University of Technology Sydney (UTS) has taken a significant leap into the digital realm, revolutionizing administrative processes and enhancing student experiences through a comprehensive digital transformation project. Partnering with Boomi, a company specializing in intelligent integration and automation, the Australian university delved into a journey of modernizing its technological landscape to create a data-centric ecosystem.
With over 40,000 students enrolled at UTS, the university was faced with managing vast amounts of data crucial for decision-making and program implementation. Motivated by the goal of attracting and retaining students, UTS initiated one of its most extensive digital transformation endeavors to date.
Central to UTS’s strategy was establishing seamless connectivity among digital systems. By migrating their core student management platform to cloud-based services provided by Boomi Managed Cloud Services (MCS), UTS optimized data integration using the AWS platform. This migration involved a significant restructuring of 400 integrations, marking a pivotal moment in the university’s technological evolution.
Embracing automation as a core focus, UTS leveraged the efficiency and scalability offered by MCS to minimize manual configuration and monitoring tasks. This shift allowed UTS to redirect its efforts towards automating processes that directly impact student experiences. For instance, the time taken to validate student grades was drastically reduced from 16 days to just 24 hours, significantly improving operational efficiency and student satisfaction.
The utilization of Boomi’s MCS not only empowered UTS to handle high volumes of data traffic efficiently but also enhanced the university’s competitiveness. Processing up to 10,000 documents daily and experiencing peaks of 300,000 documents during enrollment weeks, UTS seamlessly managed student requests and interactions with minimal disruptions. This streamlined approach not only supported student engagement but also contributed to the university’s back-end IT environment’s resilience and scalability.
As universities worldwide strive to excel in a competitive landscape, UTS’s proactive approach to digital transformation sets a precedent for enhancing student services and operational efficiency. By embracing cloud-native solutions like MCS, UTS has not only modernized its systems but also fortified its position as a leading institution dedicated to student success and technological innovation.
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